Shipping and Service Delivery Policy
Last Updated: 28 September 2026
Details regarding the digital confirmation of bookings and in-person delivery of pet care services by verified independent hosts.
Nature of Services & In-Person Delivery
PawBNB is an online marketplace platform providing booking software and payment facilitation for pet care services. Because all offerings on PawBNB are in-person service experiences, there is no physical dispatch or postal shipping of physical merchandise.
1. Instant Online Booking Delivery & Confirmation
Immediately upon successful completion of your payment via Cashfree, your booking is confirmed in real time. The digital deliverables provided instantly include:
Downloadable confirmation with dates, host address, directions, and emergency contact details.
Your unique secret PIN required to initiate the stay upon handing over your pet to the host.
Instant multi-channel notifications sent to your registered phone number and email address.
2. In-Person Service Execution by Independent Hosts
The physical pet care services are delivered in-person by independent hosts on the scheduled booking dates:
- Pet Boarding & Day Care: Delivered at the verified home address of the host. The pet parent drops off the pet at the agreed check-in hour, validates the 4-Digit Handover PIN, and retrieves the pet at check-out time using the Pickup PIN.
- Dog Walking: The independent walker arrives at the pet parent’s designated home address at the scheduled walk window, performs the GPS-tracked walk, and safely returns the pet home.
- Pet Taxi: The verified driver arrives at the customer pickup location with an air-conditioned vehicle equipped with pet safety belts/hammocks, and transports the pet to the specified destination.
PawBNB does not sell or dispatch physical goods, pet food, crates, or merchandise. Consequently, no courier, postal, or physical shipping fees are charged to users.
For any questions regarding service schedules, handover protocols, or host arrival times, contact our support team at care@zoazoneservices.com or phone +1 256 699 8899. Operated by Zoa Zone Services Pvt Ltd.