Refund and Cancellation Policy
Last Updated: 28 September 2026
Clear cancellation tiers, automated duplicate payment reconciliations, and prompt refund processing in 5-7 business days via Cashfree.
Cancellation Window & Refund Schedule
48+ Hours Before Check-in
If you cancel your confirmed booking 48 hours or more prior to the scheduled check-in time, you will receive a 100% full refund of all service fees paid.
24 – 48 Hours Before Check-in
If cancellation occurs between 24 and 48 hours before the scheduled check-in time, a 50% refund is issued. The remaining 50% compensates the host for reserved dates.
Within 24 Hours of Check-in
Cancellations made less than 24 hours before check-in or no-shows are non-refundable, as the host has turned away other families and prepared food and safety netting.
Host-Initiated Cancellation Guarantee: 100% Full Refund
In the rare event that an independent host must cancel a confirmed booking due to illness or personal emergency, the pet parent is immediately entitled to:
- 100% Immediate Full Refund: Returned in full without any deductions.
- Priority Re-Booking Assistance: Our concierge team will urgently match your pet with an alternative top-rated verified host in your neighborhood at zero additional platform surcharge.
Refund Processing Timelines & Original Payment Method
All approved refunds are processed within 5 to 7 business days directly to the original payment method:
- UPI Payments: Credited back to the originating UPI VPA / bank account within 24 to 48 banking hours.
- Debit / Credit Cards: Credited back to your issuing bank card account within 5 to 7 business days, depending on your bank’s settlement cycle.
- Net Banking: Returned to the source bank account within 3 to 5 business days via NEFT/IMPS.
Automated Auto-Refund for Failed or Duplicate Debits
If your bank account or card was debited for a transaction that did not generate a successful booking confirmation (due to network timeout, bank gateway failure, or accidental double-clicking), our automated Cashfree reconciliation engine will detect the discrepancy:
Unsettled or duplicate debits are automatically initiated for reversal within 24 hours and credited back to your account within 5-7 business days.
If you do not see the reversal after 7 business days, please email us at care@zoazoneservices.com with your bank reference number (UTR) for immediate priority tracking.