Contact Us & Grievance Redressal
Reach our official corporate offices, customer care team, or statutory Grievance Officer under IT Rules 2021 and Consumer Protection (E-Commerce) Rules 2020.
Customer Support Channels
Official Support Email: care@zoazoneservices.com
Customer Care & WhatsApp Phone: +1 256 699 8899
Operating Support Hours:
Monday to Saturday: 10:00 – 18:00 IST (Indian Standard Time)
24/7 emergency veterinary triage helpline available for pets with active bookings.
Corporate Registered Offices
Zoa Zone Services Pvt Ltd
376, G3, Road No 82, Film Nagar, Jubilee Hills, Hyderabad, Telangana 500096, India.
Zoa Zone Services LLC
1770 Grand Concourse 12A, Bronx, NY 10457, USA.
Statutory Grievance Redressal Officer (India)
In accordance with the Information Technology Act, 2000 and Rules made thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020:
Designated Authority: Grievance Officer, Zoa Zone Services Pvt Ltd
Address: 376, G3, Road No 82, Film Nagar, Jubilee Hills, Hyderabad, Telangana 500096, India.
Dedicated Grievance Email: care@zoazoneservices.com
Statutory Resolution Timelines:
• Acknowledgment: Within 48 hours of complaint receipt.
• Redressal / Resolution: Within 15 business days of complaint receipt.